{"id":10438,"date":"2018-12-06T11:51:56","date_gmt":"2018-12-06T11:51:56","guid":{"rendered":"https:\/\/prodrun.com\/erp\/?page_id=10438"},"modified":"2018-12-07T13:35:06","modified_gmt":"2018-12-07T13:35:06","slug":"customer-management","status":"publish","type":"page","link":"https:\/\/prodrun.com\/erp\/features\/customer-management\/","title":{"rendered":"Customer Management"},"content":{"rendered":"<p style=\"font-size:16px\">Tracking customer orders with manufacturing based ERP software can help improve your customer service efforts. Prodrun lets you to track all your customer orders in a smart way. Also you can organize customer invoices with its receipts and cash flow. In a traceability system, customer order is a top priority step.<\/p>\n<p style=\"font-size:16px\">Customer order is at the beginning of the traceability system. Capturing the order, shipping the product and integrating it with the manufacturing work order is very required process for a manufacturing company. With Prodrun, you can see the history of every tracing step with a perfect relation and integration.<\/p>\n<p style=\"font-size:16px\">This is an example step list of a traceability system,<\/p>\n<ol style=\"font-size:16px\">\n<li>Taking <strong>customer<\/strong> order<\/li>\n<li>Planning material requirements<\/li>\n<li>Placing purchase order<\/li>\n<li>Receiving material<\/li>\n<li>Opening manufacturing work order<\/li>\n<li>Shipping to <strong>customer<\/strong><\/li>\n<\/ol>\n<p style=\"font-size:16px\">As you can see, it starts with the customer and ends with the customer again.&nbsp;All phases are customer-related steps and must be&nbsp;integrated each other.<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-large wp-image-9645\" src=\"https:\/\/prodrun.com\/erp\/wp-content\/uploads\/2016\/11\/service-item-1-1024x683.jpg\" alt=\"\" width=\"840\" height=\"560\" srcset=\"https:\/\/prodrun.com\/erp\/wp-content\/uploads\/2016\/11\/service-item-1-1024x683.jpg 1024w, https:\/\/prodrun.com\/erp\/wp-content\/uploads\/2016\/11\/service-item-1-300x200.jpg 300w, https:\/\/prodrun.com\/erp\/wp-content\/uploads\/2016\/11\/service-item-1-768x512.jpg 768w, https:\/\/prodrun.com\/erp\/wp-content\/uploads\/2016\/11\/service-item-1-480x321.jpg 480w, https:\/\/prodrun.com\/erp\/wp-content\/uploads\/2016\/11\/service-item-1-600x400.jpg 600w, https:\/\/prodrun.com\/erp\/wp-content\/uploads\/2016\/11\/service-item-1.jpg 1170w\" sizes=\"(max-width: 840px) 100vw, 840px\" \/><\/p>\n<hr>\n<p style=\"font-size:16px\">Prodrun\u2019s business processes designed with the traceability principle can be seen in the graph below.<br \/>\n<img loading=\"lazy\" class=\"alignnone wp-image-10652\" src=\"https:\/\/prodrun.com\/erp\/wp-content\/uploads\/2018\/12\/process_circles.jpg\" alt=\"\" width=\"555\" height=\"536\"><\/p>\n<p>&nbsp;<\/p>\n<hr>\n","protected":false},"excerpt":{"rendered":"<p>Tracking customer orders with manufacturing based ERP software can help improve your customer service efforts. Prodrun lets you to track all your customer orders in a smart way. Also you can organize customer invoices with its receipts and cash flow. In a traceability system, customer order is a top priority step. Customer order is at&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10425,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/prodrun.com\/erp\/wp-json\/wp\/v2\/pages\/10438"}],"collection":[{"href":"https:\/\/prodrun.com\/erp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prodrun.com\/erp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prodrun.com\/erp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prodrun.com\/erp\/wp-json\/wp\/v2\/comments?post=10438"}],"version-history":[{"count":7,"href":"https:\/\/prodrun.com\/erp\/wp-json\/wp\/v2\/pages\/10438\/revisions"}],"predecessor-version":[{"id":10712,"href":"https:\/\/prodrun.com\/erp\/wp-json\/wp\/v2\/pages\/10438\/revisions\/10712"}],"up":[{"embeddable":true,"href":"https:\/\/prodrun.com\/erp\/wp-json\/wp\/v2\/pages\/10425"}],"wp:attachment":[{"href":"https:\/\/prodrun.com\/erp\/wp-json\/wp\/v2\/media?parent=10438"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}