Tracking customer orders with manufacturing based ERP software can help improve your customer service efforts. Prodrun lets you to track all your customer orders in a smart way. Also you can organize customer invoices with its receipts and cash flow. In a traceability system, customer order is a top priority step.
Customer order is at the beginning of the traceability system. Capturing the order, shipping the product and integrating it with the manufacturing work order is very required process for a manufacturing company. With Prodrun, you can see the history of every tracing step with a perfect relation and integration.
This is an example step list of a traceability system,
- Taking customer order
- Planning material requirements
- Placing purchase order
- Receiving material
- Opening manufacturing work order
- Shipping to customer
As you can see, it starts with the customer and ends with the customer again. All phases are customer-related steps and must be integrated each other.
Prodrun’s business processes designed with the traceability principle can be seen in the graph below.